With all the hustle and bustle of the holiday season there are bound to be a few shipping errors. But one man who was waiting on a nearly $1 million inheritance via the United Parcel Service never received it. UPS later claimed that the package that contained his check was lost.
Louis Paul Herbert was somber when his father passed away earlier this year. The Canadian man was going over his will with his other siblings when they discovered there was a large inheritance. Herbert was awarded $846,000.
But instead driving 270 miles back to claim his large inheritance, he returned to his home in Ontario with the understanding that his sister Lorette Taylor, who stayed behind to deal with the legalities, would send his check through the mail once everything was finalized.
When he went to pick up his check at the local UPS office, he was informed that his package never arrived.
“I’m waiting at the UPS store, around 3 p.m. because that’s when they said the guys came in — nothing shows up,” Herbert said. “I came back in the evening. Nothing shows up…and I’m wondering, ‘What’s happened to my inheritance?’”
According to Taylor, the bank stated there would be no issue on the bank’s end. UPS had no answers for the two siblings about the whereabouts of his package.
“While UPS’s service is excellent in our industry, we are unfortunately not perfect. Occasionally, the loss of a package does occur,” a UPS spokeswoman told Fox News. “Our records indicate that our team followed UPS protocol and an exhaustive search for this package was completed by our Operations and Security teams. Unfortunately, we were unable to locate the package.”
To try and accommodate the brother and sister’s negative experience, the company said that UPS would refund the $32 shipping cost. Herbert expressed that didn’t solve his million dollar problem.
Herbert tried to hold UPS accountable for the missing package and demanded they refund the money that was owed to him. They refused but sent an apology letter.
Taylor went back to the bank where she received the check to explain the situation. The bank said they will issue a new check, but if this one was lost, she and her family would be held accountable.
“It also said that if something happened to me, for example, my children and my heirs and my spouse and my executor would have to pay this debt,” she said. “Well, I didn’t really want to sign this.”
Deciding it was best to not sign the agreement, Taylor decided to go to the media with her story. After increasing scrutiny of how they handled the situation, the bank finally released the $846,000 inheritance to Herbert.
“It’s clear to us we didn’t get this right along the way and that there was more we could have done to come to a resolution faster,” a spokesperson for the bank said.