Taco Bell has its roots south of the border, but the food has long since embraced a genre bending level of multiculturalism. Still the chain finds itself in national headlines this weekend after a video of a Taco Bell employee refusing service to an English speaking customer has gone viral.
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The incident happened in Hialeah, Florida. The Spanish-speaking employee at the drive-thru window wouldn’t serve a customer who wouldn’t order in Spanish.
“Alexandria Montgomery tried placing her order in English,” Fox writes. “After getting nowhere, Montgomery asks to speak with a manager.”
The employee clearly understands what’s being asked of her, and answers in Spanish:
“She is in her house sleeping.” She says. “Honey, I have a car behind you.”
She then closes the window. When Montgomery doesn’t drive off, as asked, the employee threatens to call the police.
“Can you move, please? I have an order behind you,” she says. “There is no one who speaks English. This is Hialeah, I’m sorry.”
“I’m trying to order and she’s telling me I can’t order because she doesn’t speak English. Who’s wrong?,” Montgomery says.
After a moment, another woman comes to the window. She isn’t able to take the order either.
“This incident happened Wednesday night around 10:30 p.m.,” Montgomery told reporters. “I contacted the manager and after explaining to her what happened all she did was apologize and say ‘thank you,’ and the call was disconnected.”
The corporate office had a different statement.
“This individual no longer works for the brand,” the company said in a statement.
“This does not meet our customer service expectations. We have worked quickly to resolve with the customer to ensure this doesn’t happen again.”
“According to the 2010 census, around 89 percent of Hialeah residents speak Spanish as their first or second language and more than 94 percent identify as Hispanic or Latino,” Fox adds.
— WSVN 7 News (@wsvn) September 14, 2018