Richard Guttfield, a 51-year-old businessman, said his dog Wilma, a black miniature schnauzer, went missing after an Amazon delivery driver dropped off a package containing dog food. In an attempt to recover his dog, Guttfield contacted Jeff Bezos, Amazon’s CEO and founder, hoping he could help him solve the mystery of his missing pet.
The driver of the delivery vehicle worked for an independent company, and not directly for Amazon. However, that didn’t stop the company from getting involved after Guttfield contacted Bezos.
“My puppy went missing after an Amazon delivery,” said Guttfield, according to a report by CNBC, “and after an email to Jeff… we had someone who was amazing who tracked the driver and found our dog and brought her home.”
Amazon stated that the driver involved in the dog-napping would no longer be delivering the company’s packages.
“This is inexcusable and does not reflect the high standards we have for our delivery partners,” said an Amazon spokesperson in a statement. “We take these matters seriously and this individual is no longer delivering Amazon packages for the independent delivery service provider.”
Guttfield was frustrated that it took an email to the CEO to get the issue taken seriously, stating that his inquiries were ignored for “three or four days,” according to a report by Business Insider.
“Nobody appeared to have the authority to look into this quickly. All we wanted was the driver’s details so we could ask if he saw the dog. We weren’t on a witch hunt,” said Guttfield.
“It was rather a long shot to go right to the top and email Jeff Bezos, but then all of a sudden things started to happen. We got a reply from someone who said he was in receipt of my email and had asked him to contact us.”
“It was in a sense [reassuring],” Guttfield added, “But something that was pretty serious in the outset was pretty much ignored for three or four days. You never know what could have happened to the dog, and we would have appreciated some sort of help sooner.”
Guttfield, who runs a small tech firm in the UK, says he is happy that Wilma is now home.