A DoubleTree by Hilton hotel wrote an apology on Facebook after Aimee Osborne posted an image online that showed a sign displayed in the hotel’s bar. Hundreds of shocked and outraged Facebook users shared the picture Osborne had posted, which featured a sign that read: “No longer serving military personnel & their guest(s).”
Osborne is a disabled veteran, and her husband is currently serving. According to a report by KOAA, a group of about 600 people, including members of the military and their guests, were in the process of an army grog – a ceremony where a unit honors those who gave their lives while serving, military veterans, and POWs and MIAs.
In accordance with unit tradition, various drink odds and ends are used to create the grog, and those who violate etiquette can be told to drink from the mixture.
Osborne asserts that there was no poor behavior on the part of the attendees, who were participating in the private event. The Colorado Springs DoubleTree, according to her, was paid tens of thousands of dollars to host the ball, and this isn’t the first time the hotel hosted such an event.
At some point during the evening, hotel employees began blocking access to the grog. Attendees attempted to respond in a professional manner but, by 9:00 pm, the bars were closed and the sign that said members of the military and their guests would not be served appeared.
Osborne’s original post has since been removed, largely because of all of the negative comments, but copies of the image can still be found online.
The hotel’s general manager, Daniel Kammerer, said in a Facebook post that the two employees who posted the sign “acted without proper authority.” He added that the pair are “no longer employed at the property.”
Kammerer posted a full statement online, which read: “Our property has a proud history of hiring veterans and welcoming the military as our guests. Last night two of our team members acted without the proper authority to close and exclude military guests from our hotel’s bar. This action is inconsistent with our values and we humbly apologize. The two team members are no longer employed at the property. We have attempted to contact the leaders of the group to apologize and confirm that our property is one that welcomes all, especially the men and women who serve our country.”
Osborne said that she holds no ill will toward the DoubleTree, adding, “I’m regretful that anyone had to lose their livelihood.” She also asserted that she accepts Kammerer’s apology.