Elon Musk has built a stellar reputation as one of the nation’s foremost entrepreneurs. Yet it is the Tesla CEO’s hands-on attention to details that has surprised many. Musk, one of the richest and most powerful men in America, still takes the time to read and respond to complaints from customers.
Last week, Musk saw a tweet from one potential Tesla customer and stepped in. Musk, the CEO Tesla and of aerospace company SpaceX, took time out of his schedule Friday evening to ensure that the problem was addressed.
Def not ok. Just sent a reminder to Tesla stores that we just want people to look forward to their next visit. That's what really matters.
— Elon Musk (@elonmusk) September 16, 2017
Bobby Gupta wrote that he’d had “a terrible experience with very pushy sales guy from Tesla Stanford shop while shopping for model X.”
Musk responded. “Def not ok. Just sent a reminder to Tesla stores that we just want people to look forward to their next visit. That’s what really matters.”
I had an amazing tesla drive in West Vancouver last month. Saleswoman was very knowledgeable and there was zero pressure to buy
— Ro Prasad (@Roprasad7) September 16, 2017
@elonmusk you sir, are hardcore. This is how it's done.
— Muji Manghi (@MujiManghi) September 16, 2017
There’s something that Musk’s fans find genuine about a CEO that will step up, personally, and not only respond to the complaint, but one that doesn’t delegate even the smallest of tasks.
Dude, I love how hands on you are with your companies! Keep raising the bar!
— Stanton Schuler (@Sschuler75) September 16, 2017
“Musk’s responsiveness shows his dedication to his work,” CNBC writes. “His near-obsessive pursuit of his goals has earned him celebrity-like status among the Silicon Valley set and his customers.”
Still, managing all of the businesses is stressful. “The reality is great highs, terrible lows and unrelenting stress. Don’t think people want to hear about the last two,” Musk tweeted about his responsibilities. “I’m sure there are better answers than what I do, which is just take the pain and make sure you really care about what you’re doing.”