When a depressed teenager asked Kayley Olsson, a student hairdresser, to shave off her matted hair. The 16-year-old with severe depression had felt so worthless that she couldn’t bring herself to brush her hair, but she didn’t want her tangled locks in her upcoming school photo. The hairdresser refused, choosing to spend 13 hours repairing the damage instead.

As reported by the Daily Mail, Olsson, a cosmetology student in Waterloo, Iowa, decided to help the unnamed teen by fixing her matted hair instead of just shaving her head as requested.

Olsson, 20, shared the story on Facebook, showing the world how mental illness can impact people of all ages. She wrote, “[The teen] got to the point where she felt so down and so worthless she couldn’t even brush her hair, she told me she only got up to use the restroom.”

The hairdresser went on to say, “She starts back at school in a few weeks but she has her school pictures today. When she walked in she told us ‘just cut it all off I can’t deal with the pain of combing it out,’ she called herself worthless for it.

“It honestly broke my heart and we tried everything we could to keep this child’s hair for her! At the end of the day I want this to be a lesson to people.”

Olsson’s post continued, “Mental health is a thing, it [affects] people all around the world and of all ages! Parents take it serious don’t just push your kids off and tell them to get over something they legitimately can’t.

“A child should never feel so worthless to not even want to brush their hair.”

Olsson described the time involved, saying, “After being here for 8 hours yesterday and 5 hours today we finally made this beautiful girl smile and feel like she is worth something!

“Her last words to me was ‘I will actually smile for my schools pictures today, you made me feel like me again.”

Social media users commended Olsson for her efforts, stating she did “a beautiful job” and helped show the teen she “has beauty and value.”